Terms and Conditions

1. AUTHORIZATION AND LEGAL RIGHTS

By sending or delivering media, devices, equipment, data, information, user credentials or any other materials (items), including all data contained therein, you:

Authorize us to handle, evaluate, transport, investigate, recover, repair and any other related actions and, if necessary, circumvent security measures, potentially voiding warranties.

Confirm that you have authority or ownership over the items.

Agree to our terms and conditions.

2. RESPONSIBILITIES

We will not be liable for any claims relating to the physical functioning of the items or the condition/existence of the data provided or direct or indirect damages, including but not limited to loss of data, loss of revenue, incidental or consequential, before, during or after our services.

3. FREE CONSULTATION

We offer a free initial consultation for digital forensics and data recovery services, providing guidance and advice.

specialized in your case.

4. DATA RECOVERY: FREE COLLECTION AND DELIVERY

We have a free courier service with specific exclusions available for all pre-approved data recoveries in Mozambique.

Please complete our online quote request or call +258 86/87 7606348 to speak to one of our friendly and experienced engineers if you still need to request a preliminary quote.

Please note:

If you reject the quote after the media has been submitted, you will be charged for shipping costs.

Please allow two to three (2-3) business days for courier pick-ups and deliveries.

The free collection and delivery option is valid for one attempt only - Any subsequent collection or delivery attempts will be added to your invoice.

Collection of additional drives or media is subject to additional charges.

5. DATA RECOVERY: FREE EVALUATION AND QUOTE

We offer a free initial assessment and a fixed initial quote.

Excluded are server recoveries (such as RAID, NAS, SAN, etc.), tape recoveries and off-site data recoveries, for which a non-refundable fee applies.

We have four data recovery service options to suit your budget and circumstances.

There is no quote rejection fee.

Work will only be carried out with your written approval of the final budget.

6. PRICE AND PAYMENT

All prices listed exclude value added tax (VAT).

All prices quoted exclude bank charges, import and export taxes, freight, postage or other shipping charges, insurance, postage or any other charges.

All quotes are valid for seven days unless otherwise stated.

Cash on Delivery (COD) payments are due in full and reflected in our bank account before the job is released (shipped, collected or downloaded).

Make an instant payment if you need the work released urgently.

This does not apply to accounts with approved terms.

A data retention fee will be added to all unpaid work left more than seven days after invoice and will accrue monthly.

Price is subject to change without notice.

We accept company checks and cash.

We also accept PayPal (US Dollars only, online and subject to a processing fee), VISA and MasterCard (online and in-store).

Payment Methods

7. ADVANCE AND NON-REFUNDABLE FEES

Non-refundable upfront fees will apply to all investigations and certain types of data recovery services, including:

Priority and high priority data recoveries.

Server/NAS/RAID reviews.

Encrypted drive recoveries.

Units that have been opened (physically altered) prior to being shipped to us.

Hardware-related data recoveries (to offset the risks and costs involved in the recovery process).

Drives where the operating system has been reinstalled (reloaded).

8. DATA PRIVACY AND CUSTOMER CONFIDENTIALITY

All media and the data they contain, whether delivered, sent, retrieved or retrieved by us, will be protected from unauthorized access or disclosure using the same level of care we use to protect our confidential information.

Our employees are professionals who work in a safe environment and have signed a non-disclosure agreement (NDA).

We can also enter into a non-disclosure agreement (NDA) upon request.

Unless otherwise agreed in writing, we retain a copy of retrieved data only for fourteen (14) calendar days to protect against death on arrival (DOA) cases.

Any property left unclaimed for ninety (90) days will be discarded.

9. DATA RECOVERY GUARANTEE

"No recovery, no cost" policy:

You will not be charged if we fail recover the data or if the recovered data cannot be used.

We will contact you before issuing an invoice to confirm the usability of the recovered data if we suspect any damage.

If some of the recovered data can be used, we can negotiate a reduced price and you will have the option to proceed.

Please note that this policy does not apply if incorrect or incomplete media is sent to us for data recovery.

Non-refundable fees may apply for priority, high priority, spare and encryption services.

These fees are paid regardless of the recovery results.

We can only guarantee the success rate, access rate or amount of data recovered once the recovery process is complete (with your written approval).

We will do our best to rectify the recovery or refund the recovery fees (or part thereof) if we are unable to resolve any valid issues with the recovered data.

10. TARGET DEVICE WARRANTY

A seven-day warranty from the date of shipment applies to all target devices considered dead on arrival (DOA).

Any additional warranty claims must be submitted to the original manufacturer.

11. DATA SANITIZATION (SHREDDING AND DESTRUCTION)

We follow the standards set by the US Department of Defense (DoD) for sanitizing devices, media, and data equipment. This includes:

US DoD 5220.22-M Hardware Sanitize, which involves the physical destruction of devices and data media.

US DoD 5220.22-M cleaning, which involves degaussing hard disk drives and magnetic tapes.

Software wiping includes a three-pass random character overwrite of all sectors on the hard disk drive.

While the DoD no longer supports software sanitization, it does assert that it is physically impossible to recover any data after a single data overwrite of hard drive sectors.

We also reference the National Institute of Standards and Technology (NIST) guidelines for media sanitization.

12. GENERAL

We do not perform data recovery of pornographic content.

We do not provide fraudulent insurance reports or invoices.

We will always include VAT in our prices and will not offer discounts on any payments received.

If we suspect illegal activity, such as possession of child pornography, we are legally required to report it.

We do not return the original defective unit for all electromechanical (physical, electrical or mechanical) recoveries.

Unless otherwise agreed in writing, we retain a copy of retrieved data for 14 calendar days solely to protect against death on arrival (DOA) cases.

Our terms and conditions are subject to change without notice